Frequently Asked Questions

Why should you purchase from HP Fire?

HP Fire is a family owned business that prides itself on great service no matter if its a $2000 wood heater or a $20,000 gas log fire purchase as every client is as important as the next.

  • We dont pay comissions so there is no pressure when visiting.
  • We have hands on expierence when it comes to installation and servicing, so you get real world advice and not pushy sales tactics.
  • We dont import or manfacture products ourselves, so we give unbaised advice on any of our mutilple brands we sell.
  • We stock spare parts for the woodheaters we sell and they are priced appropriately.
  • We only use a select few installers that we can trust to do the job to our high standards.
  • We dont make any profit from the installation, you pay the installers direct upon completion to help keep the costs down.
  • We offer obligation free onsite quotes.

What payment options do we offer?

HP Fire accepts VISA and Mastercard with no surcharge, we also offer humm, ZIP Money and ZIP Pay or the traditional cash payment.

What is a HPF Flue kit?

We have our flue kits locally made as heatshielded flue kits with an Anti-Down Draft (A.D.D) Cowl as standard, this gives better clearances and A.D.D cowl reduces down drafts and wind noise.  Another key point is our flue kits are powderc oated matt black externally for better protection in the elements, plus it looks a lot better.

What size heather should I get?

The heating capacity of your new fireplace is very important – Just as you don’t want a heater that is too small, you also don’t want a heater that is too large.  You need to decide if you are heating the entire home or just a certain living space. Wood heaters and gas log fires heating output is generally measured in Builders Squares or Square Meters (1 square is roughly equivalent to 10m2 – a house that is 150m2 is 15 Squares) Taking measurements of your area or home is a great start towards finding a fireplace that will be able to effectively heat your space, without overheating the people in it.

Other factors to consider are the heater placement, the layout of your home, ceiling height and the type of flooring it will be sitting on. All these things should be considered when working out the ideal heating capacity of your fireplace.

What is zero clearance?

If you don’t have a brick fireplace and chimney to install a woodheater into and you want the unbuilt look then Zero Clearance options are what you’re looking for. Zero clearance means It can be built into stud and plaster wall (according to the manufacturers specifications) and can be a focal point in the home.

Will my woodheater burn overnight?

No one likes waking up to a cold house in the middle of winter so everyone wants their woodheater to burn away overnight.   The size of the firebox and type of wood you burn are the main factors that will determine whether your wood heater will burn through the night. Timber such as red gum, iron bark, yellow box is just a few that will give you better burn times.

How do I look after my fireplace?

Like anything with consumable and working parts, it’s great to service your wood heater once a season to keep it running efficiently and prolong its life span. A wood heater service includes a flue and fan clean, inspection of bricks or liners, baffle and door seals which reduces flue blockages and possible flue fire.  Gas Log Fires are recommended to have a service every couple of years but should only be carried out by an authorized service technician. 

A Service will keep your fireplace in tip top condition and in safe working condition to keep you comfortable and cozy for many years to come.

The difference between a convection (fan forced) woodheater and a radiant woodheater?

A convection heater will have extra steel casing surround the firebox in which the fan helps it draw cold air in and around the fire box and pushes out hot air. Radiant are basically just the firebox with no extra casing that doesn’t trap in hot air in and can radiate the heat freely in all directions, Radiant heaters are perfect for open spaces with high ceilings. Convection heaters are much more effective at distributing warm air quicker through larger areas.

What do Star Ratings and Efficiency mean?

Efficiency is measured as a star or a percentage from the amount of heat you are getting from the amount of fuel that is being consumed to generate it. The higher the star rating or efficiency of a fireplace with the same heating capacity, the more you’ll generally save on your gas bill or wood you burn. All our heaters have an efficiency indicator for your information, but with gas its important to remember the mj/hr consumption will determine your actual running cost and not the star rating.

What if I can’t install a woodheater or gas log fire?

If it isn’t possible to install a fireplace due to space or flueing requirements then an Electric Fireplace is the perfect alternative. We have a great range of electric fireplaces on display, from the traditional look of a fireplace to a massive 2.5m linear fireplace. Electric fireplaces have become increasing popular in recent years and the flames look stunning and you will have the choice of logs or crystals included. Most electric fireplaces can be wall mounted like a picture frame, saving you on installation costs as well.

Why choose wood or gas heating?

Wood and Gas Log Fireplaces are a great alternative heating solution that warm you up just by looking at the flame and can save you money due to rising electricity costs. Using a wood or gas log fire during the colder months can result in big savings on your bills, even vs gas ducted which can use up 80mj/hr to 150mj/hr vs gas log fires average of 30mj/hr.

How much will an Electric Fireplace heat?

Electric fireplaces are designed more ambience in mind and/or to supplement ducted or hydronic heating, with a heating out put of 1200-2000w the Electric Fireplaces will heat a small living area. Electric fireplaces will run off a standard 10amp power cord, so can simply be plugged into any power point at home.

What's the best wood for my woodheater?

Dry seasoned hard wood is what you want to burn, avoid green wet wood, pines and other softer woods as these can cause excess creosote buildup in the flue reducing the draw of the heater. Never burn painted or treated wood (Or nappies!!) the ideal moisture content is 12-18%.


Get In Touch

Hallam Hours

Mon-Fri: 9am - 5pm
Sat: 9am - 3pm

Sunday: 10am - 3pm

Public Holidays: Closed



Bass Coast (03) 5672 2543

Bass Coast Hours

Mon-Fri: 9am - 5pm
Sat: 9am- 2pm

Sunday: Closed

Public Holidays: Closed

Send A Message